STRATEGY & ANALYSIS EDUCATION SERIES
Kim’s Happy Line
Welcome to the eleventh lesson in Cipher’s Strategy & Analysis Education Series. In every lesson, we’ll cover a key framework or methodology used by leading strategy consultants.
Today, we’re exploring Kim’s Happy Line Theory, which states that an organization’s success is relative to how well they address their customers' most pressing needs. Organizations should ensure all needs are fulfilled to the minimal level of satisfaction, and should invest in driving higher quality solutions to their customers’ most pressing needs.
About the Strategy & Analysis Education Series