As the Director of Customer Success, Jennifer leads the team responsible for client implementation and optimization of Cipher’s competitive intelligence software tool - Knowledge360. Jen and her team provide both on-boarding and ongoing support for hundreds of Knowledge360 customers. She also serves as an advocate for clients by prioritizing product features and enhancements, based on client feedback, with the product development team.
She is a Certified Scrum Product Owner, Certified ScrumMaster, and Level 1 & 2 Certified Customer Success Manager and holds a B.S. degree in Business Administration, with a concentration in Management Information Systems from the University of Baltimore.