The insurance company's Enterprise Strategy Research team then made the dashboard available to both the executive team and the pandemic team, so they could have real-time access to the information they needed for decisions. In addition, the analysts could add insights and alert the decision-makers to key information right in the dashboard.
This information and the timeliness of the information proved to be the key differentiator that set this carrier apart from other insurance providers in the face of the pandemic.
According to the contact from the Enterprise Strategy Research team, this level of response was only possible thanks to the combination of responsive support, and powerful tools and data sources offered by Knowledge360.
The partnership created between the Enterprise Strategy Research team and the Customer Success team at Cipher made all the difference. The two days spent building the report included plenty of direct teamwork, video conferences, and text messaging.
The client credited the speed at which the dashboard was able to launch directly to that relationship and the support provided by the Knowledge360 customer success team.
At the end of the day, this was all about people. During a moment of crisis, two organizations worked together to solve a problem, and to be there for each other. All of this served the greater purpose of allowing the insurance company to be there for their customers when it mattered most.