Build a Coalition of Power Users
Early on, the manager realized there was only so much he could do alone. He needed to build a network of power users across key business units and regions. To help, he recruited Regional Leads responsible for acting as change agents in company markets around the world.
Custom Dashboards for Local Leaders
In an organization of this size, local leaders have different intelligence needs. In addition to building out global views, the importance of empowering and educating local leaders on how to build custom dashboards focussed on strategic and tactical insights into their own markets was priceless.
Regular Knowledge360 Reports
The manager began producing weekly CI reports and sharing them with key stakeholders across the organization. Sharing key insights, like the news that a competitor was opening a new facility, serves two purposes: sparking strategic conversations about competitive intelligence, and creating a timeline of competitive developments.
Tutorials on Key Features
Every time he sends out a Knowledge360 report, the manager includes a short tutorial on a specific Knowledge360 feature: examples include how to submit field intelligence, or how to search for particular documents. Over time, this awareness and education campaign has helped onboard more users to Knowledge360, and increased company-wide collaboration.