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Welcome to our Competitive Intelligence Software Comparison series! We are regularly asked by prospects and clients to help them compare different competitive intelligence software tools. So we decided to dedicate a series of articles to this very subject.

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Let us help you find the tool that best fits your needs.

As they work through the decision-making process, we often see that the decision is less about comparing tools against each other, but really working to understand what they need from the tool itself.

We have found that we end up becoming more of “CI Software Therapists” than salespeople during this process. Hence, this series!

You might be asking yourself: “Is it really possible to get an unbiased comparison of competitive intelligence tools from a company that makes one of those tools?”

Let me be perfectly honest with you, we have no interest in spinning our wheels trying to convince someone to use our specific competitive intelligence software tool for whom it would not be the right fit. That would be a waste of our time and a waste of yours.

So, ultimately what we end up doing during this process for prospects is working to understand what their requirements are from the tool they need, and helping them determine which tool might fit the bill (be it ours or someone else’s).

In this endeavor, we seek to be as honest as possible, as misleading or portraying our tool to have features that it does not actually have only results in future customer churn (something none of us wants to see).

Comparing Apples to Oranges

When choosing a competitive intelligence software tool, keep in mind that you will almost never be comparing apples to apples. You should instead look at it as comparing apples to oranges.

Different tools are meant to do different things, and each has its place depending upon your organization’s needs or goals. I don’t seek to pit these software tools against each other, but instead, help you recognize which tool has what you need for your specific use case.

In fruit, apples aren’t inherently better or worse than oranges. Sometimes you are just looking for the vitamin C boost of an orange or the crunch of an apple. They serve different purposes. So do CI tools.

Comparison Factors

If you’ve read our high-level comparison article in this series, you already know about the four major comparison factors that we tend to get questions about from prospects and customers.

In our experience, there are often four very important factors that present themselves when making the decision on a competitive intelligence software product.

Don’t get me wrong, there are far more than just four factors to consider when making your choice, but for the purposes of this comparison, I will focus on the four factors that usually rise to the top in terms of importance.

Summarized briefly here, they are:

  • User Experience: Organizations are typically looking for a tool that is intuitive and easy to use.
  • Data Collection, Tagging, and Organization: Usually having software that uses automated tagging via Natural Language Processing vs. traditional manual taxonomies is very important.
  • Search Features and Functionality: Most are looking for search functions aided by AI and machine learning algorithms to help them discover new information that they may not have thought to explicitly search for, and how the AI might learn information about their needs over time.
  • Collaboration Features and Functionality: Perhaps one of the most important factors organizations consider is how well the competitive intelligence software in question supports collaboration across the organization and provides Knowledge Management capabilities.

In order to help, we will frame the comparison of the two tools below using these four primary categories.

Intelligence2day vs. Knowledge360: User Experience

Most organizations care deeply about the experience for individual users as it often affects adoption rates and the ultimate power of the tool internally.

Organizations are typically looking for a tool that is intuitive and easy to use. They are also looking for specific features that help users work more efficiently and effectively in their role and facilitate decision making.

Looking at reviews of user experience on external review sites show that Knowledge360 and Intelligence2day are both strongly differentiated in the area of Ease of Use.

Capterra Ease of Use Comparison Ratings (as of this writing):

  • Intelligence2day: 5/5 Rating
  • Knowledge360: 4.5/5 Rating

Intelligence2day_vs_Knowledge360_2020_Feature_and_Pricing_Comparison

Capterra Customer Support Comparison Ratings (as of this writing):

  • Intelligence2day: 5/5 Rating
  • Knowledge360: 5/5 Rating

Intelligence2day_vs_Knowledge360_2020_Feature_and_Pricing_Comparison (1)

In looking through reviews posted on both G2 and Capterra, we pulled some of the statements related specifically to user experience for both vendors.

Knowledge360 User Experience Quotes:

“Easy to set-up with built-in widgets and templates.” - Competitive Intelligence & Marketing Operations in Medical Devices with 1001-5000 employees on Capterra

“Once the system is set up, much of the work is automated.” - Information Technology and Services user with 201-500 employees on Capterra

“K360 is supported by an excellent customer service team.” - User in Market Research on G2

“Easy to navigate and customize.” - User in Computer Software on G2

“GUI interface / easy design makes it easy to build.” - Administrator in Electrical/Electronic Manufacturing on G2

Intelligence2day User Experience Quotes: 

As of this writing, Intelligence2day only has one review on Capterra and no reviews on G2. The review on Capterra does have 5 stars for ease of use, but no specific quotes relating to it.

The Bottom Line: Based on the information available, we know that Knowledge360 offers a simple, intuitive user experience backed by a helpful and available support team. While there isn’t much information available on the specifics for Intelligence2day, their website does include case studies which call out similar abilities.

Intelligence2day vs. Knowledge360: Data Collection, Tagging, and Organization

Organizations also typically want to know, in deep detail, how the software can collect, organize, tag, and manage data. 

Each organization has its own idea of what is important and how they’d like to use these features, but for the most part access to relevant data sources and having software that uses automated tagging via Natural Language Processing vs. traditional manual taxonomies are both very important.

Automated Tagging

Per Comintelli’s website, the product focuses on DIY content integration and taxonomy setup, as one of their primary benefits.

Knowledge360 employs technologies that are meant to automate much of the manual setups and taxonomy management including:

Reviews for Knowledge360 call out the time savings that come from the automated and AI-enabled features of the platform:

“I also really like that Intelligence2day saves tons of my time by automating research.” - A mid-Market user on G2

Data Sources

Intelligence2day’s website makes no mention of available data sources, so we can’t make a full comparison here.

Cipher has partnered with premium data providers to allow users to discover, organize, and analyze competitive information from multiple sources in one place and reduce the overall spend on data and tools by up to half.  

Knowledge360 comes out-of-the box with 80% - 85% of the data CI/MI professionals need

to do their job effectively. It is also easy to add additional industry-specific data feeds through a simple RSS feed manager process.

Knowledge360® comes pre-populated with premium, timely, and accurate data covering over four million public and private organizations already integrated.  Knowledge360® offers pre-loaded data aggregated from sources including:

  • FACTSET
  • Crunchbase
  • SEC Filings (EDGAR Database)
  • Job Boards (Indeed)
  • Company Reviews (Glassdoor)
  • Livestock ticker feeds
  • Food and Drug Administration Adverse Event Reporting System (FAERS)
  • National Institutes of Health (clinicaltrails.gov)
  • US Patent and Trademark Office
  • Aggregated News from over 600,000 global sources
  • Customized RSS feeds and Google Alerts

The Bottom Line: Knowledge360 was meant for automating much of the work of tagging and data organization, whereas Intelligence2day is built for those who want to manually maintain and manage their taxonomy.

If data sources are of high importance in your comparison, we urge you to get live demonstrations of both tools and ask for specific information about data sources to determine which will meet your needs.

Intelligence2day vs. Knowledge360: Search Features and Functionality

Another important feature most organizations want to understand in-depth is how searches are conducted within the tool.

They are often looking for search functions aided by AI and machine learning algorithms to help them discover new information that they may not have thought to explicitly search for, and how the AI might learn information about their needs over time.

Intelligence2day

Intelligenc2day’s website does focus on the how the tool’s “automated data enrichment and AI-powered search technology adds context and meaning to large volumes of unstructured information.”

Knowledge360®

Knowledge360® is a powerful search tool in itself. Innovative semantic search technologies, combined with our unique entity-based architecture, allows users to find exactly what they are looking for quickly as well as to discover hidden relationships within their data.  

Knowledge360®‘s advanced search features engage a semantic search function using Cipher’s own proprietary algorithms to identify and search against metadata on both internal and external data and information.  The advanced features also enable the user to perform advanced Boolean searches as well as drill down on trends through layers of filters pre-loaded into the system, further expediting their information sorting and refinement process.

Knowledge360® supports the collection and indexing of both internal and external structured and unstructured data from sources including, but not limited to, the web, subscription databases, external reports, and internal information sources, including the latest customer and competitor reports and analysis, allowing for advanced searching, filtering and quick retrieval of information whilst providing a central archive for commercial material.

The Bottom Line: We can’t give a great comparison here, but based on Intelligence2day’s website claims about search capabilities, we can surmise that both tools are most likely comparable in this regard. 

If this particular aspect is one of the most important in your comparison, we urge you to get live demonstrations of both tools and ask for specific information about search capabilities to determine which will meet your needs.

Intelligence2day vs. Knowledge360: Collaboration Features and Functionality

Perhaps one of the most important factors organizations consider is how well the competitive intelligence software in question supports collaboration across the organization.

This includes how the tool can help physically disparate and large teams communicate and share information, the ability to layer analysis on top of data, and methods for visualizing and sharing that analysis with key stakeholders.

This factor also often includes looking at the Knowledge Management capabilities of a competitive intelligence software, as most tools focus solely on the CI function and do not include any knowledge management functionality.

Intelligence2day

Intelligence2day’s website does not go into great detail about the collaboration functions of their tool, stating only that you can “integrate your business applications and communicate through existing channels, leveraging the knowledge of your organization to support the decision makers.”

Knowledge360®

The knowledge management and collaboration capabilities within Knowledge360® allow users to better interact between regions and functions, providing increased information-sharing capabilities, maximizing the overall value for the business.  

Collaboration capabilities are pre-built into the system and include functionalities such as commenting on reports and data and emailing information (such as meeting notes, documents, news, etc.) directly to and from the system.  

Dashboard - News, Exhibitors & Field Intelligence

(click to enlarge)

Customer reviews often call out specific collaboration capabilities as one of the primary benefits of the software.

“It is very easy to structure topic dashboards and company views so anyone on your team can view. It makes it really collaborative!” - Executive Sponsor in Management Consulting at a Mid-Market organization on G2

“We have adopted as an internal Web publishing platform to allow departments to communicate and share their information with the entire company.” - Director International Marketing Research & Intelligence at an Enterprise organization on G2

Additionally, Knowledge360® allows the user to create custom user roles to control the specific level of access for each user or group of users. Those holding an Administrator Role are able to build, edit, and assign user roles, ensuring the protection of sensitive data by creating access restrictions at the user level.

Out of the box, Knowledge360 can connect with many of the tools you already use, including the following:

  • Slack
  • Yammer
  • Quip
  • Sharepoint
  • Google Drive
  • Dropbox
  • Salesforce
  • Tableau

The Bottom Line: Collaboration tools and Knowledge Management features are built right into Knowledge360, and there are quite a few more integrations to external tools available. Without more detail or reviews about the collaboration functions of Intelligence2day, we recommend getting demos of both tools and asking specifically about collaboration and knowledge management features.

Choosing the Right Tool for You

As we’ve said before, choosing the right tool for you is based on selecting the tool built for your specific needs.

Knowledge360 bottom line: Knowledge360 is a tool best suited for organizations with a dedicated competitive intelligence team in industries where strong regulations or high levels of competition are present, and collaboration across departments and disparate teams is very important.

Intelligence2day bottom line: Intelligence2day is a good fit for companies looking to take a more manual or controlled approach to connecting content sources and managing taxonomies.

To help you take the next step in selecting a competitive intelligence software tool, we have a couple of resources you may find helpful. First you can peruse our Buyer's Guide to learn more about the different components of competitive intelligence software.

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Or, if you are knee deep in vendor comparisons, you can use our Competitive Intelligence Software Vendor Evaluation Tool to help you compare different vendors against one another.

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